Returns & Exchanges
At tntnewtrend.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
Returns Policy
We offer a 14-day return policy from the date of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
Exchanges
If you need a different size or color, we’ll gladly exchange your item within the 14-day window, provided it meets the return conditions.
How to Initiate a Return or Exchange
- Log in to your account on tntnewtrend.com and navigate to the “Orders” section.
- Select the item(s) you wish to return or exchange and follow the prompts.
- Once your return is approved, you’ll receive instructions on how to proceed.
Refunds
After we receive and inspect your returned item, we’ll process your refund. The refund will be credited to your original payment method within 5-7 business days.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Final sale items (marked as non-refundable)
- Products without original tags or packaging
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately so we can resolve the issue promptly.
For any further questions regarding returns or exchanges, please visit our Help Center on tntnewtrend.com.